Support

Need any help with SiridDB? Our SiriDB Support team is ready to assist you in the development, deployment, and management of SiriDB applications.

Contact Us
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Support for every business,
for every industry

Cesbit developed SiriDB with the intention of being completely open source, so that anyone can contribute and understand the internal aspects of SiriDB. We provide commercial which helps us to maintain SiriDB.

Community support

SiriDB is fully opensource, you can become part of it to learn from other users, participate in discussions, talk to our development team, and contribute to the project. Community resources:

  • Slack channel: Join our community channel to chat with our developers and technical team in a close to real-time experience.
  • GitHub: Here you can access the SirDB source code, report issues, and contribute to the project. We happily review and accept pull requests.

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Commercial support

Commercial support is provided on a per SiriDB cluster basis and a maximum number of pools per support package. If your needs do not meet our offering feel free to contact us.
The minimum support contract length is 12 months. Included in all our commercial support packages outlined below:

  • SiriDB Remote monitoring using InfraSonar
  • Health-check service

Basic support

150 euro per month

  • 8/5 support coverage CET
  • Best effort response time via Slack
  • Remote monitoring using InfraSonar
  • 1 remote health check per year
  • Limited to 1 pool

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Standard support

400 euro per month

  • 8/5 support coverage CET
  • 8 hours maximum response time via Slack
  • Remote monitoring using InfraSonar
  • Direct communication with SiriDB engineers via Slack
  • 2 remote health checks per year
  • Limited to 6 pools

Premium support

800 euro per month

  • 24/7 support coverage, on-call engineer using DutyCalls
  • 4 hours maximum response time
  • Direct communication with SiriDB engineers via Slack and/or phone
  • Remote monitoring using InfraSonar
  • 4 remote health checks per year
  • Limited to 10 pools
  • Contribute to our roadmap sessions

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